Yes, we primarily use Klaviyo for SMS marketing, as it offers a robust and seamless integration with email marketing strategies. We believe in the power of a unified approach, where SMS and email marketing complement each other, creating a more comprehensive and effective communication strategy with your audience.

Our process ensures that no SMS query goes unanswered. We regularly check client accounts for any issues or questions. There are customizable settings to forward SMS messages to your customer service team, and we also work during initial setup to program a series of thoughtful autoresponders. This ensures that your customers always receive timely and relevant responses, enhancing their experience with your brand.

The key to SMS marketing is consent. We’ll need to review how you acquired these phone numbers. If the data includes consent timestamps, we can import it into the SMS marketing system. If not, we recommend starting afresh to ensure compliance and effectiveness. Building a new list with proper consent will create a more engaged and responsive audience for your SMS campaigns. All is not lost, once we have your SMS signup and offer created, we can work this into your email campaigns to increase SMS signups.

Integration of SMS sign-up with your online store depends on your specific tech stack. Fortunately, most major e-commerce platforms offer seamless integration capabilities. We’ll work with your platform to implement an SMS sign-up strategy that aligns with your customer’s journey, ensuring a smooth and natural opt-in process.

Key indicators like low email open rates combined with high web activity can suggest that your audience might be more receptive to SMS. This pattern often means that while they may not regularly check emails, they are engaged with your brand. SMS marketing can be an effective alternative to capture their attention more directly and personally on the channel of your audience’s choice.

The ability to send SMS messages can vary by country due to different regulations and carrier restrictions. We can provide specific guidance based on your target audience’s location, ensuring that your SMS marketing efforts are compliant and effective in reaching your desired audience. Currently, SMS is most active for United States, Canada, United Kingdom, and Australia.

The cost of SMS marketing can vary based on several factors, including the size of your audience and the frequency of messages. We recommend scheduling a free consultation with us, where we can understand your specific needs and provide a tailored estimate. Our goal is to create an SMS marketing plan that fits your budget while maximizing your return on investment. Schedule a free consultation today and we can give your business a free estimate.